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HRCI Professional in Human Resources - International Sample Questions (Q17-Q22):

NEW QUESTION # 17
A manager receives a picture of an employee sitting with their eyes closed during the workday. The employee appears to be sleeping. What should the manager do?

A. Terminate the employee for sleeping on the job
B. Gather information to determine what happened
C. Observe the employee to determine their behavior
D. Place the picture in the employee's file

Answer: B

Explanation:
The manager should first gather information to understand the context, as there could be legitimate reasons (e.
g., a break or health issue) for the employee's behavior. HRCI advises that managers should investigate and understand the full context before making any disciplinary decisions.

NEW QUESTION # 18
A measure of employee engagement is the:

A. quality of the relationship between employees and customers
B. result of employee involvement in the decision-making process
C. degree to which employees perform in a positive and proactive manner
D. employee's ability to relate to coworkers, managers, and customers

Answer: C

Explanation:
Employee engagement is often measured by employees' positive and proactive behavior in their roles, reflecting commitment and motivation. HRCI highlights that engaged employeesdemonstrate high productivity, enthusiasm, and dedication, which benefit organizational performance.

NEW QUESTION # 19
Which of the following is the most cost-effective interview method?

A. Telephone interview
B. Panel interview
C. Peer interview
D. In-person interview

Answer: A

Explanation:
Telephone interviews are cost-effective as they reduce travel costs and can be conducted quickly, making them ideal for initial candidate screening. According to HRCI, telephone interviews are efficient for narrowing down candidates before committing to more resource-intensive in-person interviews.

NEW QUESTION # 20
In which way can employee motivation be increased without increasing compensation?

A. Recognition programs
B. Stock options
C. Employee surveys

Answer: A

Explanation:
Recognition programs are effective for motivating employees by acknowledging their contributions, fostering a sense of accomplishment and belonging. According to HRCI, non-monetary rewards like recognition are powerful tools for enhancing engagement and morale.

NEW QUESTION # 21
The primary purpose of a document retention policy is to:

A. provide managers easy access to employee information
B. assign responsibilities and identify who should maintain file updates
C. ensure the company follows local industry regulations
D. identify the length of time and type of documents to save

Answer: D

Explanation:
A document retention policy specifies the types of documents to retain and the length of time they should be kept. HRCI states that a well-defined retention policy ensures compliance with legal and regulatory requirements and minimizes risks associated with record-keeping.

NEW QUESTION # 22
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