Take time to read this policy carefully as it contains important information on why we use and share personal data. It also details your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.
What personal data do we collect?
We may collect and process the following personal data:
If you provide us with information through;
Completion of a form on our website
Correspond with us by telephone, email or writing
Report a problem
Create an account with us
Complete a survey
Sign up to receive communications
Enter a contract to receive product/services
How we use your personal data?
Contract performance – we may use your personal data to fulfil a contract or take steps linked to a contact:
To provide products or services to you
To provide industry information, surveys, information about awards and events, offers and promotions related to products and/or services
To communicate with you in relation to the provision of products and/or services
To provide you with administration support such as account creation, security and in response to an issue
Where necessary for purposes which are in our, or third parties, legitimate interests. These interests are:
Providing you with newsletters, surveys, information about our awards and events, offers, and promotions, related to products and services offered that we may feel be of interest to you
Communicating with you in relation to any issues, complaints, or disputes
Improving the quality of experience when you interact with our products and/or services, including testing the performance and customer experience of our Website
Performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns
Improving, delivering and developing marketing for products and/or services that we may feel be of interest to you
You have the right to object to the processing of your personal data based on legitimate interests as set out below, under the heading Your rights.
Where required by law: we may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.
Who do we share your personal data with?
We will take reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.
We may also share your personal data with trusted third parties including;
Legal and other professional advisers, consultants, and professional experts
Service providers contracted to us in connection with provision of the products and services such as providers of IT services and customer relationship management services
Analytics and search engine providers that assist us in the improvement and optimisation of our website
How long do we keep your personal data?
Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a contractual period following termination or expiry. This is to ensure we are compliant with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.
Where you receive marketing communications from us, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.
Under the GDPR, you have various rights with respect to our use of your personal data:
Right to Access
You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information.
Right to rectification
We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Right to erasure
You have the right to request the erasure of your personal data where, for example, the personal data supplied is no longer necessary for the purposes for which it was collected. If you would like to request that your personal data is erased, please contact us using the contact details provided below.
Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the pressing of your personal data, please contact us using the contact details provided below.
The content of this website (including all website design, text and graphics) is the copyright of Springvale Learning. A user to the site can view, print or download any part(s) of it, for personal, non-commercial purposes. The content must not be modified, copied, published, transmitted, displayed, distributed, reproduced or sold without our prior written consent.
Springvale Learning pursues to ensure that all material on this site is accurate and current. We do not in any way accept liability for any loss or damage caused by taking action as a result of material viewed on this website. Springvale Learning. does not endorse, sponsor or approve the content of any external websites which may be linked to from or referred to on this site. This policy describes the terms of only springvalelearning.com and does not apply to any other sites. Other sites have their own privacy policies and we cannot accept any responsibility for their use of information about you. Your use of this website constitutes your acceptance of these terms and conditions as revised by us from time to time. Please check back frequently to see any updates or changes to our terms and conditions.
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