Customer service is a vital element to any business that is dealing with an end user/customer. Customer service can make or break a sale, therefore, it is important to provide excellent customer service to new, existing and returning customers. A customer will always remember if the service was over and above, or, if their experience was one that they wouldn’t like to repeat again.
It is not only face to face contact where customer service is important, excellent customer service is essential when talking on the phone to a customer, via email or a as part of a web helpdesk.
To work in customer service, you need to possess some key attributes:
Springvale can provide a course that is suitable for those who are interested in enhancing their skills in customer service or those who already work in customer service and want to progress their career.
The aim of the customer service qualification is to develop and practice the skills that are required in employment were customer service is essential.
Whilst completing the training, you will develop and learn your skills in the following:
There are also many more optional modules that you can choose from dependant on your job role in Customer Service.
There are a number of different roles that a Customer Service qualification can lead to:
Please fill in this short form below with any questions about this course or to receive more information.