Connect Telecom and Springvale
Connect Telecom, Northern Ireland’s only Vodafone Platinum Partner and Vodafone Implementation Partner, established a partnership with Springvale Employment and Learning Solutions in March 2015, and since then, the partnership has grown tremendously whilst assisting Connect Telecom’s continual professional development plan.
We asked Sarah, Marketing Manager at Connect Telecom, about her time working with Springvale and contributions made to Connect Telecom as result of the partnership:
Tell us about the current work that Springvale and Connect Telecom do?
In March 2015, Rebecca from Springvale met with us to discuss our training needs. She thoroughly explained the level of funding and variety of courses that were available to organisations and their employees within the telecoms industry. From this, we decided that it was a no brainer to enrol our staff with Springvale to tie in with our own CPD plans. We currently have 10 staff completing a Business User pathway within the IT/Telecoms Professional NVQ, all fully funded. Some of our employees are completing the qualification at Level 2 and others have progressed to the more technical Level 3.
What benefits are there to the company overall after completing the ApprenticeshipsNI programme?
Connect has a companywide continual professional development plan as well as individual ones for each employee, so the course that we chose has aligned very well with these. Our training has been extremely beneficial and we very quickly could implement our learning into the work place. Everyone we have dealt with, especially Joe McMeekin our trainer, has been extremely helpful and very proactive and flexible around our working day and other commitments.
Has the training so far been beneficial to the team and the various job roles within Connect Telecom
As we are working within the Telecom industry, the Level 2 is very relevant to what we sell (hosted IP systems and cloud solutions). There are also modules based on other products that we sell including Cisco handsets and networking, which all link to the One Net Unified Communications Solution that we provide to our own customers. This qualification has given Connect Telecom extra training and resource to ensure staff can sell and explain the latest technologies to our customers.
Tell us about your experience working with Springvale?
Working with Rebecca and Joe has been an extremely smooth process. Joe is very flexible fitting his teaching around our working day to ensure that we can train at a time that suits us, as well as assisting us on an individual basis.
Would you recommend the course to other Telecom Professionals in industry?
I would absolutely recommend the course to others in the technical industry, especially the second level of the course. The training is excellent and is a great add on to our existing training plans.
We certainly look forward to implementing further training programmes and continuing our partnership with Springvale in the future.
November 10th, 2016