| Area: | SERVICE SECTOR |
|---|---|
| Name of Programme: | RETAIL |
| NVQ Level: | Levels 2 and 3 |
| Duration: | From 52 - 130 weeks depending upon Strand of Programme |
| Study Mode: | On the job / Off the job Day / Block Release |
| Start Details: | Throughout the year |
| Qualifications: | NVQ Level 2 or 3 in Retail Technical Certificate Health & Safety Certificate |
| Venue: | 200 Springfield Road, Belfast |
| Description: | Retail Assistants work in shops or stores, serving and advising customers on the purchase of goods. They might order, price and display goods and operate tills, for example. Some have responsibility for stock control. |
| Personal Qualities: | Retail Assistants must be approachable, confident, helpful, friendly and co-operative when dealing with customers. They should work quickly and accurately and be able to cope working under pressure at busy times. They need to develop in depth knowledge of the products they sell and be prepared to be on their feet for long times either standing in one place or walking around. They need to be teamworkers and depending on the store, be physically fit to lift and carry heavy goods. They need excellent communication and customer service skills, basic numeracy skills, IT and telephone skills plus writing skills for keeping records. |
| Timescale: | 3 days (21 hours) off the job when not in placement. 3 days (21 hours) off the job plus 1 further day when in placement. |
| Fees: | Not applicable |
| Related Careers: | Checkout Operator Salesperson Market Stall Trader Shelf Filler Retail Store Demonstrator |
